Returns, Refunds and Cancellations – ASD Orchards

All orders are prepaid. Cash on delivery is not available.

Returns

Our products are fresh, perishable fruit, so we generally can’t accept returns for a change of mind after delivery. Please contact us before sending anything back.

Mangoes are natural produce and can vary in size, shape, colour and ripening time. A difference in size or appearance alone does not necessarily mean an order is incorrect. If your order is damaged, spoiled, incorrect or materially different from its product description, please contact us so we can review it.

Damaged, Spoiled or Incorrect Orders

Please contact us as soon as possible, ideally within 48 hours of delivery, so we can assess the fruit while it is fresh. Include your order number, delivery date, a brief description of the issue, and clear photos of the fruit and packaging.

We’ll review your concern and let you know the appropriate resolution. Depending on the issue, this may include a refund, replacement or another resolution. Any remedy required under applicable law will be honoured.

Refunds

If a refund is approved, it will be sent to the original payment method. We’ll notify you when it has been processed. Your bank or payment provider may take additional time to credit the amount.

The 48-hour request above helps us review fresh-produce concerns promptly; it does not remove any rights you may have under applicable law.

Cancellations

You may cancel an order any time before it is dispatched. Please contact us as soon as possible at +91 9818611085. If we confirm the cancellation before dispatch, we’ll issue a full refund to the original payment method.

Rain or other harvest conditions may delay dispatch. If your order has not yet been dispatched and you no longer wish to wait, you may request cancellation under the terms above.

Once an order has been dispatched, it generally cannot be cancelled through our usual process because the fruit is perishable and in transit. This does not limit any remedy available under applicable law.

Contact Us

For a return or refund concern, or to cancel an order, contact us with your order number:

Email: asdorchards@gmail.com
Phone/WhatsApp: +91 9818611085
Address: Ganga Canal Road, Amarthal Urf Unchagaon, Uttar Pradesh 203398, India