Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at asdorchards@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at asdorchards@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at asdorchards@gmail.com.

Return & Refund Policy – ASD Orchards

At ASD Orchards, we take great pride in delivering handpicked, naturally ripened fruits from our farm to your doorstep. As we deal in fresh, perishable produce, our return and refund policy is designed to be transparent, fair, and practical.

Returns & Replacements

Due to the perishable nature of our products, we do not accept returns once an order has been delivered.

However, if your box arrives damaged, spoiled, or significantly different from what was promised, we’re here to help. Please reach out to us within 24 hours of delivery with:

  • Clear photos of the product and packaging

  • Order details (name, phone number, date of delivery)

Email us at asdorchards@gmail.com or WhatsApp us at +91 9818611085.

After reviewing your case, we may offer:

  • A partial refund

  • A replacement in your next order

  • A credit note for future use

Cancellation Policy

Orders can only be cancelled before dispatch. Once the fruits are packed or shipped, cancellation is not possible, as we handpick and pack fresh based on each confirmed order.

To cancel in time, please contact us as early as possible on +91 9818611085.

Prepaid Orders

All orders are prepaid to ensure we can schedule handpicking and packaging for you specifically. This also helps avoid food wastage due to last-minute cancellations or non-confirmation.

Delivery Delays

In case of unexpected delays due to weather conditions (e.g., rain at the orchard), we may postpone delivery to maintain product quality. We will inform you in advance and dispatch as soon as conditions allow safe packaging.

Exchange Policy

We do not offer product exchanges, as each box is packed fresh to order. Please double-check your order before confirming.

Feedback & Satisfaction

If you're not happy with your order, please tell us! Your feedback helps us grow and improve. Write to us at asdorchards@gmail.com — we read every message.

No Returns for:

  • Partially consumed produce

  • Improper storage after delivery (e.g., unrefrigerated lychees)

  • Personal dislike of taste or ripeness level

  • Sale or discounted products

Contact Information

📩 Email: asdorchards@gmail.com
📍 Return Address: Ganga Canal Rd, Amarthal Urf Unchagaon, Uttar Pradesh 203398
📞 Phone/WhatsApp: +91 9818611085